Learning to Grow: Investing Based on Legal Department Objectives

At 87 years of age, Michelangelo famously said, “I am still learning.”

In spite of his remarkable talent, he understood there’s always an opportunity to learn something new.

Bolstered by continued growth in new business, revenues and number of customers and inspired by a capacity to learn more, LexisNexis is making significant investments in its CounselLink business in the coming months and years. We believe the best way to understand what our customers want, involves taking the time to listen to them and learn what tools they need to do their jobs better and most importantly, prove their value to the broader business.

Over the last year, we’ve talked to our customers and visited them in their places of work, to learn what their unique pain points and long-term goals are. We are squarely focused on one mission—adding value for our customers.

In the process, we’ve made investments to the CounselLink business which can be seen in the recent growth of our Raleigh Technology Center. We’ve also partnered with North Carolina University so we can continue to build talent and engage more closely with our customers.

What we’ve learned is adding value for our customer’s means helping them better manage the legal department in a number of important ways, including:

• Controlling costs
• Increasing Efficiency
• Managing Risk and Compliance Issues
• Working More Collaboratively with Outside Counsel
• Driving Operational Efficiency
• Becoming Better Business Partners .

Over the last year, we documented how much our customers saved using the CounselLink platform and we’re thrilled to report that our customers saved 14 times more than they invested in the technology. We are also proud that one of our CounselLink customers, VMware®, was named a 2015 ACC Value Champion for improving operational efficiency across all geographies while also elevating internal and external client satisfaction.

We will continue to invest and grow the Counsellink business in the future so we can keep delivering this kind of value for our customers.

Whether our customers need tools to help them better manage matters so they can budget and forecast legal spend more accurately, or, whether they want to collaborate more effectively with members of their expansive global legal teams, we actively solicit feedback from our customers so we can improve the CounselLink Enterprise Legal Management platform and help our customers best achieve these goals.

We are excited about new capabilities to come, but most of all, we are thankful for the on-going loyalty of our customers. We look forward to continuing to engage and grow with our customers. After all, as Michelangelo said, the more we “learn”— the more we can deliver.

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This is a post by Justin Silverman, who serves as Vice President of Product Management for the LexisNexis CounselLink business.